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How to reboot a frozen Windows virtual machine

APPLIES TO:
  • Parallels Desktop for Mac Standard Edition

Symptoms

Windows is frozen and unusable, I can't do anything inside the OS, however Parallels Desktop and Mac OS X work properly.

Cause

An issue with the guest OS.

This also happens to a physical PC. This might be caused by malware or Windows corruption.

Resolution

To force restart a frozen Windows virtual machine:

Go to Actions > click Reset.

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Note: In case this does not help or the menu of the virtual machine is not active, please follow the steps from the KB 6338




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