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How to terminate a frozen virtual machine

APPLIES TO:
  • Parallels Desktop 9 for Mac
  • Parallels Desktop 8 for Mac
  • Parallels Desktop 7 for Mac
  • Parallels Desktop 6 for Mac
  • Parallels Cloud Server

Symptoms

It is impossible to stop/restart a virtual machine from the Parallels Desktop User Interface because all the buttons are grayed out.

Resolution

On the Host computer, open the Activity Monitor application from Finder -> Applications -> Utilities and find the following process:

  • In Parallels Desktop 5, 6, and 7

    prl_vm_app
    
  • In Parallels Desktop 8 and 9

    Parallels VM

Highlight this process, click Quit Process, and choose the Force Quit Option.

Restart the virtual machine from the Desktop Shortcut or Virtual Machines List.

If you're using Parallels Server, restart the Parallels Management Console.

Search words:

virtual machine stuck in stopping state

cannot stop virtual machine

Virtual machine hangs




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