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How to terminate a frozen virtual machine

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac
  • Parallels Desktop for Mac Pro Edition
  • Parallels Access

Symptoms

It is impossible to stop/restart a virtual machine from the Parallels Desktop User Interface because all the buttons are grayed out.

Resolution

  1. On your Mac, open the Activity Monitor application from Finder -> Applications -> Utilities and find the following process:

    • In Parallels Desktop 5, 6, and 7

      prl_vm_app
      
    • In Parallels Desktop 8 and 9

      Parallels VM
      

    • In Parallels Desktop 10 and 11, the process name is the virtual machine's name:

  2. Highlight this process, click Quit Process, and choose the Force Quit option.

  3. Restart the virtual machine.

Search words:

virtual machine stuck in stopping state

frozen

cannot stop virtual machine

Virtual machine hangs

PA

PD Pro Edition

PD Business

PD




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