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Windows VM boots in black screen with Mouse Cursor

APPLIES TO:
  • Parallels Desktop 9 for Mac Standard Edition

Symptoms

Windows VM boots in black screen with Mouse cursor

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Windows boots in the Safe mode properly.

Cause

Third-party application influence.

Resolution

  1. Start the virtual machine in the Safe Mode

  2. Start Windows installer:

    • Open Command Prompt: Start -> type 'cmd', right-click it -> Run as Admisinistrator.
    • In the Command Prompt execute:

      REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"
      
      net start msiserver
      
  3. Start -> Control Panel -> Programs and Features, locate and remove 'Conduit' or 'my PC control' software and click Uninstall.



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