- Windows is frozen and not working, however Parallels Desktop application and macOS work properly
- Once I launch Windows I get black screen
Such issues also happen on a real PC, this is Windows related issue caused by hanging vital system processes or malfunctioning drivers.
To revive Windows a simple system force restart helps on the real PC.
To force restart Windows in Parallels Desktop go to Actions on Mac menu bar > click Reset.
NOTE: to avoid such issues in the future we recommend disabling Windows built-in fast startup feature.
NOTE: if resetting Windows did not help or Actions menu is unresponsive please follow the steps from KB 6338.