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Force restart a frozen Windows virtual machine

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Home Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

  • Windows is frozen and not working, however Parallels Desktop application and macOS work properly
  • Once I launch Windows I get black screen

Cause

Such issues also happen on a real PC, this is Windows related issue caused by hanging vital system processes or malfunctioning drivers.

Resolution

To revive Windows a simple system force restart helps on the real PC.

To force restart Windows in Parallels Desktop go to Actions on Mac menu bar > click Reset.

NOTE: to avoid such issues in the future we recommend disabling Windows built-in fast startup feature.

NOTE: if resetting Windows did not help or Actions menu is unresponsive please follow the steps from KB 6338.




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