Force restart a frozen Windows virtual machine

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Symptoms

Cause

Such issues also happen on a real PC, this is Windows related issue caused by hanging vital system processes or malfunctioning drivers.

Resolution

To revive Windows a simple system force restart helps on the real PC.

To force restart Windows in Parallels Desktop go to Actions on Mac menu bar > click Reset.

NOTE: to avoid such issues in the future we recommend disabling Windows built-in fast startup feature.

NOTE: if resetting Windows did not help or Actions menu is unresponsive please follow the steps from KB 6338.

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