Available article translations:

Force restart a frozen Windows virtual machine

  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Home Edition
  • Parallels Desktop for Mac Pro Edition


  • Windows is frozen and not working, however Parallels Desktop application and macOS work properly
  • Once I launch Windows I get black screen


Such issues also happen on a real PC, this is Windows related issue caused by hanging vital system processes or malfunctioning drivers.


To revive Windows a simple system force restart helps on the real PC.

To force restart Windows in Parallels Desktop go to Actions on Mac menu bar > click Reset.

NOTE: to avoid such issues in the future we recommend disabling Windows built-in fast startup feature.

NOTE: if resetting Windows did not help or Actions menu is unresponsive please follow the steps from KB 6338.

1e5db16426987d561060acdf56d947b4 a9c6e0b6a5209e617a7c0dd5eace86cf f9b6a8d63f3437e0dca35c9704a9033c 4987860c21de5849bcebfeb0472cfd03

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