Force restart a frozen Windows virtual machine

271 users found this article helpful

Symptoms

Cause

Such issues also happen on a real PC, this is Windows related issue caused by hanging vital system processes or malfunctioning drivers.

Resolution

To revive Windows a simple system force restart helps on the real PC.

To force restart Windows in Parallels Desktop go to Actions on Mac menu bar > click Reset.

If you use a virtual machine in Full Screen view mode move the mouse to the top of the screen and wait for 1-2 seconds to open the Mac menu bar. To release the mouse input and access the top menu bar easier, press Ctrl + Alt shortcut.

Note: To avoid such issues in the future, we recommend disabling Windows built-in fast startup feature. If resetting Windows did not help or Actions menu is unresponsive please follow the steps from KB 6338.

Was this article helpful?

Tell us how we can improve it.