Note: If you don't see support options, make sure to register your product key and then proceed to Support. To register a key, click 'Register Key' in Parallels My Account navigation bar.
Parallels products family has a variety of products, from simple one-click tools to complex server solutions. Available support options depend on selected product and registered licenses or support contracts. See the details below.
Parallels Desktop for Mac
- If you have a permanent license for Parallels Desktop for Mac, you are eligible for phone and chat support for 30 days after the license registration and email support for 24 months from the Parallels Desktop version release date. Visit KB 123560 to check free email support availability for your version.
- If you have a subscription for Parallels Desktop for Mac, you are eligible for phone, chat and email support for the subscription lifetime.
Parallels Remote Application Server
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If you have an active subscription or valid Service Provider License Agreement license for Parallels Remote Application Server, you are eligible for phone and email support while the subscription is valid.
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If you have a permanent license, support can be provided only in case you have valid support insurance and the version of your Remote Application Server did not reach End of Support.
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If you have a trial license, please choose Presales & Purchase category to get support.
Parallels Access
- If you have an active paid subscription, you are eligible for phone, chat, and email support until April 30, 2024. Learn more in KB 130090.
Parallels Toolbox
- Parallels Toolbox is supported through Social Media channels.