Symptoms
- I can't create a new Parallels account.
- I can't get past the sign in page of My Account, getting an error: "Invalid email or password".
- I don't get an email with password recovery/browser confirmation link.
Sign in to existing account
| Issue | Solution |
|---|---|
| I forgot my password. | You can reset your password using Forgot password link on My Account's login page. |
|
I no longer have access to the email address I used to register at my.parallels.com |
Please create a new account with an email address you have access to and create a request under the Presales & Purchase category to reach out to support. Our support team will help you to transfer the license(s) (if any) registered to the old email address to your new account upon verification. |
|
I do not remember which email address I used to register an account. |
Please search for emails from no-reply@parallels.com in your mailboxes to understand which one was used for registration. |
|
I am trying to reset my password, however I do not receive the password reset email. |
Check your Junk/Spam folder. Make sure emails from no-reply@parallels.com are not blocked/add this emails address to your Contacts list. If you still fail to receive the password reset email, please use one of the Customer Care options to contact support and our engineers will be able to assist you with the password restore. |
|
I am accessing my account from an unconfirmed device/browser and am not getting the email to authorize the device/browser. |
Check your Junk/Spam folder. Make sure emails from no-reply@parallels.com are not blocked/add this emails address to your Contacts list. Alternatively, access your account using an already authorized device/browser. If you still fail to authorize and access your account, please use one of the Customer Care options to contact support and our engineers will be able to assist you with the password restore |
Sign up for a new account
| Issue | Solution |
|---|---|
| I cannot sign up with error: "This email is already in use". | There's an account already created with this email address. Use Forgot password link on My Account's login page to restore access to the account. |
|
I get an error message: "You're not recommended to use this password because it's widely used and cannot reliably protect your account." |
The password you want to use is not secure. Please specify more complex password to minimize chances of hacking your account. |
| I need to create a business account for my company, but I don't find such an option. |
Business accounts are created from Personal accounts when registering Business product license. For details see KB123518 |
|
I get an error message: "This email address was previously deleted and cannot be reused for at least {n} days while we`re making sure that all data is completely removed from all Parallels services." |
Your email address was already used as Parallels account and then deleted. Please wait corresponding number of days as stated in the error message to create a new account with the same email address. |
Contact Parallels Customer Care
- Message our team in Facebook Messenger
- Contact the team via Twitter
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