Symptoms
- I can't create a new Parallels account.
- I can't get past the sign in page of My Account, getting an error: "Invalid email or password".
- I don't get an email with password recovery/browser confirmation link.
Sign in to existing account
Issue | Solution |
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I forgot my password. | Reset your password using Forgot password link on My Account's login page. |
I no longer have access to the email address I used to register at my.parallels.com |
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I do not remember which email address I used to register an account. | Search for emails from noreply@parallels.com in your mailboxes to understand which one was used for registration. |
I am trying to reset my password, however I do not receive the password reset email. |
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I am accessing my account from an unconfirmed device/browser and am not getting the email to authorize the device/browser. |
Sign up for a new account
Issue | Solution |
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I cannot sign up with error: "This email is already in use". | There's an account already created with this email address. Use Forgot password link on My Account's login page to restore access to the account. |
I get an error message: "You're not recommended to use this password because it's widely used and cannot reliably protect your account." |
The password you want to use is not secure. Please specify more complex password to minimize chances of hacking your account. |
I need to create a business account for my company, but I don't find such an option. |
Business accounts are created from Personal accounts when registering Business product license. For details see KB123518 |
I get an error message: "This email address was previously deleted and cannot be reused for at least {n} days while we`re making sure that all data is completely removed from all Parallels services." |
Your email address was already used as Parallels account and then deleted. Please wait corresponding number of days as stated in the error message to create a new account with the same email address. |
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