Symptoms
- I can't create a new Parallels account
- I can't get past the sign in page of My Account, getting an error: "Invalid email or password"
- I don't get an email with password recovery/browser confirmation link
- I'm trying to use SSO and encounter the page ‘Single Sign-On Misconfiguration Detected’
Sign in to existing account
Issue | Solution |
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I forgot my password. | Reset your password using Forgot password link on My Account's login page. |
I no longer have access to the email address I used to register at my.parallels.com |
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I do not remember which email address I used to register an account. | Search for emails from noreply@parallels.com in your mailboxes to understand which one was used for registration. |
I am trying to reset my password, however, I do not receive the password reset email. |
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I am accessing my account from an unconfirmed device/browser and am not getting the email to authorize the device/browser. |
Sign up for a new account
Issue | Solution |
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I cannot sign up with the error: "This email is already in use". | There's an account already created with this email address. Use Forgot password link on My Account's login page to restore access to the account. |
I get an error message: "You're not recommended to use this password because it's widely used and cannot reliably protect your account." |
The password you want to use is not secure. Please specify a more complex password to minimize the chances of hacking your account. |
I need to create a business account for my company, but I don't find such an option. |
Business accounts are created from Personal accounts when registering a Business product license. For details, see KB123518 |
I get an error message: "This email address was previously deleted and cannot be reused for at least {n} days while we`re making sure that all data is completely removed from all Parallels services." |
Your email address was already used as a Parallels account and then deleted. Please wait a corresponding number of days to create a new account with the same email address as stated in the error message. |
Single Sign-On issues
Issue | Solution |
---|---|
I’m an admin of a business account of my company/organization registered with Parallels, and I want to log in to the business account using the Single Sign-On procedure. |
Read https://kb.parallels.com/en/129240 for more details about configuring Single Sign-On integration with Parallels My Account. |
I’m an end-user of the Parallels Desktop for Mac Business Edition, and I want to activate the Parallels Desktop on my computer via Single Sign-On. |
As the end-user of the Parallels Desktop for Mac, you don’t need to log in to the Parallels My Account (https://my.parallels.com) using the web browser to activate the product. Use the Single Sign-On button inside the product instead. If you encounter problems using SSO inside the product, ask your product (license) admin for assistance. |
Contact Parallels Customer Care
- Message our team in Facebook Messenger
- Contact the team via Twitter
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