Symptoms
Parallels Desktop cannot connect to the Internet to validate the license. Unable to perform the operation error message pops up.
![alttext](https://kb.parallels.com/Attachments/kcs-6151/Screenshot%202022-03-24%20at%2016.48.00.png)
Cause
- Your Mac is not connected to the Internet
- All Parallels Desktop outgoing connections are blocked by a firewall
- Your Internet connection uses proxy
Solution
- Make sure your Mac is connected to the Internet.
- Ask your system administrator if your Mac has any active network connections behind Proxy. Disable Proxy and try to activate Parallels Desktop again.
- If you have any Firewall software installed on your Mac like Sophos, LittleSnitch or built-in macOS Firewall, create an exception for Parallels Desktop application so all outgoing connections are allowed.
- Make sure Parallels Desktop outgoing connections are not redirected.
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