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Unable to confirm the product license

APPLIES TO:
  • Parallels Desktop 11 for Mac Home Edition
  • Parallels Desktop 10 for Mac Home Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

Parallels Desktop cannot connect to Internet to validate the license

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Cause

  • Your Mac is not connected to the Internet
  • All Parallels Desktop outgoing connections are blocked by a firewall
  • Your Internet connection uses proxy

Solution

  • Make sure your Mac is connected to the Internet.
  • Ask your system administrator if your Mac has any active network connection behind Proxy. Disable Proxy and try to activate Parallels Desktop again.
  • If you have any Firewall software installed on your Mac like Sophos, LittleSnitch or built-in OS X Firewall, create an exception for Parallels Desktop application so all outgoing connections are allowed.
  • Make sure Parallels Desktop outgoing connections are not redirected: https://kb.parallels.com/113745

 




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