Shared Folders Troubleshooting

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Symptoms

When I start Windows virtual machine or open Windows Explorer I get this error message:

Cause

Parallels Desktop Shared Folders feature is not working correctly because Parallels Tools is damaged or not installed.

Resolution

NOTE: If files from shared folders cannot be opened with AutoCAD application installed in the virtual machine, please check this article: AutoCAD cannot open files from Shared Folders on Parallels Desktop for Mac.

Reinstall Parallels Tools:

  1. Start your virtual machine.

  2. In Mac menu bar click on Actions (Virtual Machine in older versions) > (Re)install Parallels Tools.

  3. Restart your virtual machine.

If the issue still persists:

  1. Click Start button in Windows, type CMD and hit Return/Enter key to open a command prompt.

  2. Type in the line below in command prompt and hit Return/Enter:

    sc query prl_fs
    
  3. Type in the line below in command prompt and hit Return/Enter as well:

    sc query prl_tg
    

    Make sure the STATE is RUNNING.

If it is not running:

  1. Open Start menu > type Control Panel and hit Return/Enter.
  2. Open Add/Remove Programs (Programs and Features) and uninstall Parallels Tools.
  3. In Mac menu bar click on Actions (Virtual Machine in older versions) > Install Parallels Tools.

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