Parallels Client crashing due to gdi32full.dll

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Applies to:
- Parallels Remote Application Server
Last Review: Jun 22, 2020
Available Translations:
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Symptoms

Parallels Client for Windows is crashing shortly after start.
The faulting module when you launch Parallels Client is AppServerClient.exe with the following crash signature

faulting application name: APPServerClient.exe, version: 17.1.21792.0, time stamp: 0x5ec4ecc5
Faulting module name: gdi32full.dll, version: 10.0.18362.900, time stamp: 0xed06892c
Exception code: 0xc000041d
Fault offset: 0x00000000000d11b0
Faulting process id: 0x2420
Faulting application start time: 0x01d63fe52b97a476
Faulting application path: C:\Program Files\Parallels\Client\APPServerClient.exe
Faulting module path: C:\WINDOWS\System32\gdi32full.dll
Report Id: cf4fa14a-ecfa-463b-90f7-4b00397ff910
Faulting package full name:
Faulting package-relative application ID:
Application Error 1000 (100)

Cause

The following Microsoft updates causing the issue

Windows 10:

Windows 8.1 and Windows Server 2012

KB4561666

Resolution

Starting from June 16th, Microsoft released the fix. Please install the following Microsoft updates:

Windows 10

Windows 10, version 2004 KB4567523
Windows 10, version 1909 and 1903 KB4567512
Windows 10, version 1809 KB4567513
Windows 10, version 1803 KB4567514

Please reboot the PC after installing the update.

Windows 8.1 and Windows Server 2012

KB4567521

Please reboot the PC after installing the update.

Workaround #1

Please uninstall the 64-bit Parallels Client for Windows and use the 32-bit version (Full or Basic) which can be downloaded from here: Download links

Workaround #2

For Windows 10:

Uninstall the following Microsoft updates:

Windows 8.1 and Windows Server 2012

KB4561666

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