Parallels Client crashing due to gdi32full.dll

4 users found this article helpful

Symptoms

 

faulting application name: APPServerClient.exe, version: 17.1.21792.0, time stamp: 0x5ec4ecc5
Faulting module name: gdi32full.dll, version: 10.0.18362.900, time stamp: 0xed06892c
Exception code: 0xc000041d
Fault offset: 0x00000000000d11b0
Faulting process id: 0x2420
Faulting application start time: 0x01d63fe52b97a476
Faulting application path: C:\Program Files\Parallels\Client\APPServerClient.exe
Faulting module path: C:\WINDOWS\System32\gdi32full.dll
Report Id: cf4fa14a-ecfa-463b-90f7-4b00397ff910
Faulting package full name:
Faulting package-relative application ID:
Application Error 1000 (100)

Cause

The following Microsoft updates causing the issue 

Windows 10:

  

Windows 8.1 and Windows Server 2012

Resolution

Starting from June 16th, Microsoft released the fix. Please install the following Microsoft updates:

 

Windows 10

Please reboot the PC after installing the update.

 

Windows 8.1 and Windows Server 2012

KB4567521

Please reboot the PC after installing the update.

Workaround #1

Please uninstall the 64-bit Parallels Client for Windows and use the 32-bit version (Full or Basic) which can be downloaded from here: Download links

 

Workaround #2

For Windows 10:

Uninstall the following Microsoft updates:

Windows 8.1 and Windows Server 2012

Was this article helpful?

Tell us how we can improve it.