Unable to change keyboard layout to Japanese language

Symptoms

Japanese keyboard layout does not change in Windows. I can't type anything in Japanese and only English appears( Conversion does not happen).

Some keys such as @, ] are located at the wrong place.

I can't change input mode between Kana ('かな'キー) and English&Number ('英数'キー) by pressing the Kana&English&Number key.

Resolution

1. Try Microsoft FixIt

or

1. Try this method: (provided on official Microsoft forum)

Change the Keyboard Layout and then check:

• Go to Start > Region and Language

• Go to the 'Keyboards and Language' tab and choose Change keyboards.

• On the 'General' tab click 'Add'.

• Navigate to Japan and select Japanese and*Microsoft IME* options.

• Click ‘OK’, you should have those options in your list now (For Windows 10 go to Start > Settings > Time and Language > Region and Language, click Add a language and choose Japanese).

• Go to the Language bar tab in the same panel, and check Docked in the Taskbar.

• The language bar lets you select Japanese language by clicking on the EN, then switch to Japanese.

• Change the keyboard input then by clicking on the capital A and changing it to “あ”.

• You should be typing in Japan now.

• If you load the Onscreen keyboard you should be able to see where the keys are and what your keyboard is set to.

NOTE: The article is applicable only to solve this issue in Windows virtual machine.

In case nothing helps, please contact Microsoft Support for the further assistance.