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Either the user is accessing Awingu through a local IP or there is an error in the configuration.
If the user is not connecting from a local IP:
- The firewall, load balancer or reverse proxy in front of Awingu is not properly configured to forward the real IP using headers such as
- The IPs of the reverse proxies are not properly configured in Awingu's System Settings > Global > External Reverse Proxy: Reverse Proxy IPs. Add the IP address of each reverse proxy (firewall, load balancer, reverse proxy server in front of Awingu, ...)