Smartcards are not redirected.
- The application is not configured to allow smartcard redirection.
- The Remote Application Helper (RAH) is not working.
If the user is not even be prompted when launching the application in Awingu to continue with smartcard support:
Make sure the "smartcard:" label is added to the application (System Settings > Manage > Applications, select the application for which the smartcard functionality should be available).
Make sure to use the version that ships with the Awingu version.
Remove any previous versions from the operating system on the end-user device.
When signed in as a user who has access to an application for which smartcard redirection is enabled: at the bottom left, click the profile icon > Account Settings > Download Remote Application Helper. Select the desired version.