Symptoms

Smartcards are not redirected.

Cause

• The application is not configured to allow smartcard redirection.
• The Remote Application Helper (RAH) is not working.

Resolution

If the user is not even be prompted when launching the application in Awingu to continue with smartcard support:

Make sure the "smartcard:" label is added to the application (System Settings > Manage > Applications, select the application for which the smartcard functionality should be available).

Else:

Make sure to use the version that ships with the Awingu version. 
Remove any previous versions from the operating system on the end-user device.
When signed in as a user who has access to an application for which smartcard redirection is enabled: at the bottom left, click the profile icon > Account Settings > Download Remote Application Helper. Select the desired version.