Application session recording doesn't work

Symptoms

Application session recording doesn't work.

Cause

• Incorrectly configured URL.
• Network connectivity.
• Share/folder permissions.

In case of an incorrectly configured URL, in the log files a similar error will be visible:

Apr 13 09:18:47 awhost001 manage.py[39644]: Uploading recording failed, file: /var/lib/awingu-application-gateway/recorded-sessions/fda3a212-4bde-4793-b2d8-4622f4cdc5fa_89cd0b4b-fcec-4fa0-b40f-550d5df88dce.rdpv
                                                   Traceback (most recent call last):
                                                     File "/opt/awingu/awingu-core/virtualenv/lib/python3.6/site-packages/awingucore/tasks/tasks.py", line 154, in upload_record
                                                       protocol, protocol_params = parse_drive_url(url)
                                                     File "/opt/awingu/awingu-core/virtualenv/lib/python3.6/site-packages/awingucore/tasks/tasks.py", line 67, in parse_drive_url
                                                       domain_name, username = username.split('\\')
                                                   AttributeError: 'NoneType' object has no attribute 'split'

Other causes will have other error messages in the log files.

Resolution

1. Go to System Settings > Configure > User Connector and scroll down to the Application session recording section.
2. Validate the Recordings Upload URL.
   • Only SMB/CIFS and HTTP (WebDAV) are supported. HTTPS is not supported.
     • SMB example: smb://DOMAIN\username:password@server:port/path/to/save
       Note that DOMAIN should match an Awingu domain name, which might be different from the NetBIOS name, and must be uppercase. 
       • Mind that when specifying the username and password,
     • HTTP example: http://username:password@server:port/path/to/save
3. If still not working:
   • Validate the permissions for the specified user (in the URL) at the target server.
   • Validate connectivity.