Symptoms

Application session recording doesn't work.

Cause

• Incorrectly configured URL.
• Network connectivity.
• Share/folder permissions.

Resolution

1. Go to System Settings > Configure > User Connector and scroll down to the Application session recording section.
2. Validate the Recordings Upload URL.
   • Only SMB/CIFS and HTTP (WebDAV) are supported. HTTPS is not supported.
     • SMB example: smb://DOMAIN\username:password@server:port/path/to/save
       Note that DOMAIN should match an Awingu domain name, which might be different from the NetBIOS name, and must be uppercase. 
       • Mind that when specifying the username and password,
     • HTTP example: http://username:password@server:port/path/to/save
3. If still not working:
   • Validate the permissions for the specified user (in the URL) at the target server.
   • Validate connectivity.