Application session recording doesn't work

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Application session recording doesn't work.



In case of an incorrectly configured URL, in the log files a similar error will be visible:

Apr 13 09:18:47 awhost001[39644]: Uploading recording failed, file: /var/lib/awingu-application-gateway/recorded-sessions/fda3a212-4bde-4793-b2d8-4622f4cdc5fa_89cd0b4b-fcec-4fa0-b40f-550d5df88dce.rdpv
                                                   Traceback (most recent call last):
                                                     File "/opt/awingu/awingu-core/virtualenv/lib/python3.6/site-packages/awingucore/tasks/", line 154, in upload_record
                                                       protocol, protocol_params = parse_drive_url(url)
                                                     File "/opt/awingu/awingu-core/virtualenv/lib/python3.6/site-packages/awingucore/tasks/", line 67, in parse_drive_url
                                                       domain_name, username = username.split('\\')
                                                   AttributeError: 'NoneType' object has no attribute 'split'


Other causes will have other error messages in the log files.


  1. Go to System Settings > Configure > User Connector and scroll down to the Application session recording section.
  2. Validate the Recordings Upload URL.
    • Only SMB/CIFS and HTTP (WebDAV) are supported. HTTPS is not supported.
      • SMB example: smb://DOMAIN\username:password@server:port/path/to/save
        Note that DOMAIN should match an Awingu domain name, which might be different from the NetBIOS name, and must be uppercase. 
        • Mind that when specifying the username and password,
      • HTTP example: http://username:password@server:port/path/to/save
  3. If still not working:
    • Validate the permissions for the specified user (in the URL) at the target server.
    • Validate connectivity.

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