Two local screens are displayed as a single one in a remote session

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Symptoms

Two local screens are displayed as a single one in a remote session.

Option Span desktop across all monitors is disabled in connection properties.

Cause

Some of the local screens have non-standard DPI scaling value, but DPI aware option isn't enabled in Parallels Client settings.

Resolution

Please enable it in Tools → Options → Advanced Settings, log off the current session from RDS host and restart Parallels Client (File → Exit):

 

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