Remote PCs added to Remote PC pool report their IP addresses as 0.0.0.0

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Symptoms

Remote PCs added to Remote PC pool report their IP addresses as 0.0.0.0:

When you check the agent status in Guest VMs list, it's Not verified:

Cause

The Remote PC and the corresponding VDI Agent are located in different subnets.

The broadcast traffic from the Remote PC used for agent communication can't reach the VDI Agent.

Resolution

Add a new String value called 2XVDIAgent in the system registry of the Remote PC at:

HLKM>Software>Parallels>GuestAgent
HLKM>Software>WOW6432Node>Parallels>GuestAgent

Set the value to the Remote PC pool's VDI Agent IP address and restart RAS Guest Agent service on the Remote PC.

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