Symptoms
Unable to refresh Parallels Mac Management license.
After CM Proxy upgrade, Configuration Wizard is showing the following errors:
Cause
Parallels Configuration Manager Proxy service is missing:
pma_isv_proxy_config.log contains the following information:
11-11 11:28:10.220 F /CmProxyCfgUtils:29684:934/ Cannot get handle to service 'pma_cm_proxy': The specified service does not exist as an installed service.
11-11 11:28:10.220 F /pma_isv_proxy_config:29684:934/ Could not setup pma_cm_proxy service user account
11-11 11:28:32.486 F /CmProxyCfgUtils:29684:934/ ATL exception: Unable to obtain message text for error -1 (reason 317)
Resolution
- Reboot the server that should host Parallels Configuration Manager Proxy service.
- Uninstall the current version of CM Proxy component:
- Install it back and complete the SCCM Proxy Configuration Wizard.
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