Scanner isn't redirected to published app

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Symptoms

A scanner isn't redirected to the published app.

Cause

You are running Basic Parallels Client. To check, please click Help → About... in its main window.

If you see Parallels Client (Portable Mode) there, it's Basic client that doesn't support Universal Scanning technology and can't redirect scanners:

Resolution

Please remove the Basic client and install the full version of Parallels Client:

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