Unable to use tools in Parallels Toolbox for Windows

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Symptoms

Some tools in Parallels Toolbox for Windows do not work. I get ffmpeg.exe or ffprobe.exe error message when trying to use them.

Cause

Tools such as Convert Video, Download Video or any others which use ffmpeg.exe and ffprobe.exe require MFPlat.dll that is a part of Windows Media Pack.

It is not included in Windows N and Windows KN variations and must be downloaded separately.

Resolution

  1. Check if you have got Windows 7/10 N or KN edition installed.

    In Windows search bar type in cmd > select the appeared Command Prompt application to open it.

    In Command Prompt type in winver to get the information about your Windows license.

    Make sure it has N or KN beside Windows version.

  2. Download and install the additional pack depending on your Windows version.

    Windows 10

    Windows 7 Service Pack 1
     
  3. Restart Windows, launch Parallels Toolbox and start the desired tool again.

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