Some tools in Parallels Toolbox for Windows do not work. I get ffmpeg.exe or ffprobe.exe error message when trying to use them.
Tools such as Convert Video, Download Video or any others which use ffmpeg.exe and ffprobe.exe require MFPlat.dll that is a part of Windows Media Pack.
It is not included in Windows N and Windows KN variations and must be downloaded separately.
- Check if you have got Windows 7/10 N or KN edition installed.
In Windows search bar type in
cmd> select the appeared Command Prompt application to open it.
In Command Prompt type in
to get the information about your Windows license.
Make sure it has N or KN beside Windows version.
- Download and install the additional pack depending on your Windows version.
Windows 7 Service Pack 1
- Restart Windows, launch Parallels Toolbox and start the desired tool again.