Symptoms
I cannot start Parallels Desktop.
Unable to start Parallels services. Problem ID: 15381
Cause
Incorrect permissions to the /private/tmp
folder on the Mac side.
Resolution
In order to perform necessary operations you should start up your Mac in Recovery Mode:
- Start Terminal: open Finder - Applications - Utilities - Terminal.
Type in
ls -dlO /private/tmp
and hit return (Enter).NOTE: in
-dlO
O is a capital o, not the figure zero.- If the output of the command above contains the word restricted, proceed with the following steps. If not, contact the Support team.
Restart your Mac and hold down Command+R combination on the keyboard until Apple logo appears on the screen.
NOTE: If you see a login window or your own desktop instead of the Utilities window, it's possible that you didn't press Command+R early enough. Restart your Mac and try again.
This is how Recovery Mode looks like:
From the menu bar choose Utilities and then Terminal.
Execute the following command:
chflags norestricted /Volumes/Macintosh\ HD/private/tmp
NOTE: You should hit return/Enter after entering the command to execute it.
The result of performing this command should look like:
If after executing the command you receive output similar to:
chflags norestricted /Volumes/Macintosh\ HD/private/tmp: No such file or directory
It means that somehow your Mac hard disk was renamed and we should obtain its name. To do that, perform the following command:
diskutil list
The result of performing this command should look like:
NOTE: In this particular case Mac hard disk has default name. Locate the largest disk by its size in the SIZE column and use its name between
chflags norestricted /Volumes/
and/private/tmp
while executing the command, e.g.:chflags norestricted /Volumes/MacSSD/private/tmp
Restart your Mac normally (select Apple logo > Restart from the menu bar) and execute the following command once again:
ls –dlO /private/tmp
Make sure now the output has no restricted flag set.