Available article translations:

Unable to start Parallels Desktop. Problem ID: 15381

  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop 11 for Mac Home Edition
  • Parallels Desktop 11 for Mac Pro Edition


I cannot start Parallels Desktop.

Unable to start Parallels services. Problem ID: 15381



Incorrect permissions to the /private/tmp folder on the Mac side.


In order to perform necessary operations you should start up your Mac in Recovery Mode:

  1. Start Terminal: open Finder - Applications - Utilities - Terminal.
  2. Type in ls -dlO /private/tmp and hit return (Enter).

    NOTE: in -dlO O is a capital o, not the figure zero.

  3. If the output of the command above contains the word restricted, proceed with the following steps. If not, contact the Support team.
  4. Restart your Mac and hold down Command+R combination on the keyboard until Apple logo appears on the screen.


    NOTE: If you see a login window or your own desktop instead of the Utilities window, it's possible that you didn't press Command+R early enough. Restart your Mac and try again.

    This is how Recovery Mode looks like:


  5. From the menu bar choose Utilities and then Terminal.


  6. Execute the following command:

     chflags norestricted /Volumes/Macintosh\ HD/private/tmp

    NOTE: You should hit return/Enter after entering the command to execute it.

  7. The result of performing this command should look like:


  8. If after executing the command you receive output similar to:

        chflags norestricted /Volumes/Macintosh\ HD/private/tmp: No such file or directory

    It means that somehow your Mac hard disk was renamed and we should obtain its name. To do that, perform the following command:

        diskutil list

    The result of performing this command should look like:


    NOTE: In this particular case Mac hard disk has default name. Locate the largest disk by its size in the SIZE column and use its name between chflags norestricted /Volumes/ and /private/tmp while executing the command, e.g.:

    chflags norestricted /Volumes/MacSSD/private/tmp
  9. Restart your Mac normally (select Apple logo > Restart from the menu bar) and execute the following command once again:

    ls –dlO /private/tmp

    Make sure now the output has no restricted flag set.

1e5db16426987d561060acdf56d947b4 f9b6a8d63f3437e0dca35c9704a9033c 4987860c21de5849bcebfeb0472cfd03 a9c6e0b6a5209e617a7c0dd5eace86cf 97a8ac9f376ccb34ff8a388d158b8d2e 123d9ca7d63fbe93430dd9d1bfc0028f

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