Symptoms
- Terminal Server Agent shows as "Not Verified".
- Able to push the Ternimal Server Agent from the console, however in the Console it is still couldn't be verified.
- On Terminal Server machine "RAS Terminal Server Agent" is not listed in services.msc
An attempt to install it via MSI installer fails with:
Cause
Windows has failed to register RAS Terminal Server Agent service.
Resolution
Open CMD and navigate to Parallels Remote Application Server directory (by default):
C:\Program Files (x86)\Parallels\ApplicationServer
Execute the command:
2XAgent.exe -u
This will uninstall Terminal Server Agent from the machine.
Open regedit, and remove the following keys:
HKEY_LOCAL_MACHINE\SOFTWARE\2X HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Parallels\TSAgent
Open CMD and navigate to Parallels Remote Application Server directory (by default):
C:\Program Files (x86)\Parallels\ApplicationServer
Execute the command:
2XAgent.exe -i
Check the Terminal Server Agent in the Console. Now it should be verified.
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