Error [01/00000011] Failed to change password - Configuration information could not be read from the domain controller, either because the machine is unavailable or access has been denied.

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While logging in to Parallels RDP Client the user is being asked to change the password. After changing the password the error occurs:



Incorrect username format


The settings client side get populated based on the response received from AD or from the server we are authenticating with. Based on that response, the connection settings are updated as well within the Parallels RDP Client.

You may enable the settings in RAS Console > Connection pane


As a best practices, please use UPN format (

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