Unable to load the Parallels Driver. Problem ID: 352

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Symptoms

Cause

Resolution

  1. Open Console.app on the Mac.
  2. Find and open system.log in Console.
  3. Reproduce the issue with Problem ID: 352 on Parallels Desktop.
  4. Go back to Console and check the latest output, it should look something like this:

        Can't load /Applications/Parallels Desktop.app/Contents/Library/Extensions/10.9/prl_hypervisor.kext - failed to resolve dependencies.
        prl_hypervisor.kext - dependency 'com.apple.iokit.IOACPIFamily' not found.
    
  5. If such messages were found, please open Terminal.app and execute the command below to rebuild drivers cache:

    sudo touch /System/Library/Extensions
    
  6. As the final step, reboot the Mac to apply changes.

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