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How to reset Windows user account password in Parallels Desktop for Mac Pro Edition?

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Home Edition
  • Parallels Desktop for Mac Pro Edition

IMPORTANT

Resetting Windows password may violate privacy and can be used at user's own responsibility. Parallels Support team will not apply the below instructions at any circumstances.

Symptoms

  • I cannot login to Windows virtual machine and I want to reset local user account password.

NOTE: if you need to reset password for Microsoft account, please refer to this page: Forgotten password and other sign-in problems

Cause

Windows login password misconfiguration.


NOTE: the instructions below are applicable to the Pro Edition of Parallels Desktop for Mac only. If you are using Standard Edition of Parallels Desktop please visit KB117557

To learn more about the differences between the editions please refer to this article: What is the difference between Parallels Desktop for Mac and Parallels Desktop for Mac Pro Edition?


Resolution

  1. Start your virtual machine;
  2. Open Terminal application (Finder > Applications > Utilities > Terminal);
  3. Copy the following command, paste it into Terminal window and press Return:

    prlctl list --all
    

    The output should look similar to the following:

    UUID                                   STATUS  IP_ADDR NAME 
    {3e21f02b-9d52-4ebe-a079-675dc822d723} running -       Windows 7
    
  4. Copy and paste the following command into Terminal window and add space:

    prlctl exec
    
  5. Copy the UUID from the output of the step 3. (3e21f02b-9d52-4ebe-a079-675dc822d723 in the example) and paste it at the end of the "prlctl exec" command (do not forget that there should be a space between "exec" and UUID number), then add space, type the following:

    net user
    

    So now you will have something similar to this:

    prlctl exec 3e21f02b-9d52-4ebe-a079-675dc822d723 net user
    
  6. Press Return.

    You will see output similar to this:

    User accounts for \\
    
    -------------------------------------------------------------------------------
    Administrator            Guest                    parallels
    

    So in our example the user name is "parallels"

  7. Now type in the Terminal:

    prlctl set
    

    copy-paste the UUID number from step 3 again, add space and then type

    --userpasswd
    

    Now you will have something like:

    prlctl set 3e21f02b-9d52-4ebe-a079-675dc822d723 --userpasswd 
    
  8. Add username (your actual Windows user account name retrieved at step 6), colon, and a new password (do not add space between username, colon and password). Please see the example below:

    prlctl set 3e21f02b-9d52-4ebe-a079-675dc822d723 --userpasswd parallels:123
    
  9. Press Return. You should see the following:

    Authentication tokens updated successfully.
    Success. The operation was successfully completed.
    
    The VM has been successfully configured.
    

You can now login to your Windows user account using the specified password.

#- INTERNAL -#

SUPPORT TEAM! If a customer states that he didn't specify any passwords, and that he is sure that this is caused by PD or VM upgrade - need to investigate it carefully and to submit a bug for it.

You can try to login to Windows using Administrator user name and empty password field.

BUT!!! Do NOT reset Windows user account password yourself! Kindly advise the customer that this is an administrative task which is out of Support scope, use Out-of-Scope template.




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