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Support Service Description for Parallels Remote Application Server

APPLIES TO:
  • Parallels Remote Application Server

We provide phone, email and remote support 24 hours a day, 7 days a week, 365 days a year.

Our global support staff have years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering the best support service experience.

  • Global support, no region boundaries
  • Unlimited number of support requests
  • Fast response times for critical issues
  • Online access to documentation and technical resources, knowledge base articles, and forums on our Support page
  • Phone and email support in English, Japanese and Russian languages
  • Products supported as per Lifecycle Announcement

Lifecycle Announcement

Find further information about the Lifecycle Announcement for Parallels Products here

The Scope of Support

Please check the scope of support for Remote Application Server here.

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