Search

Language:  

Available article translations:

Unable to load the Parallels Driver. Problem ID: 352

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop
  • Parallels Desktop for Mac Pro Edition
  • Parallels Desktop Lite

Symptoms

  • Unable to start Windows virtual machine, getting an error message: Unable to load the Parallels Driver. Problem ID: 352.

Cause

  • macOS IOACPIFamily driver corruption.

Resolution

  1. Open Console.app on the Mac.
  2. Find and open system.log in Console.
  3. Reproduce the issue with Problem ID: 352 on Parallels Desktop.
  4. Go back to Console and check the latest output, it should look something like this:

        Can't load /Applications/Parallels Desktop.app/Contents/Library/Extensions/10.9/prl_hypervisor.kext - failed to resolve dependencies.
        prl_hypervisor.kext - dependency 'com.apple.iokit.IOACPIFamily' not found.
    
  5. If such messages were found, please open Terminal.app and execute the command below to rebuild drivers cache:

    sudo touch /System/Library/Extensions
    
  6. As the final step, reboot the Mac to apply changes.



1e5db16426987d561060acdf56d947b4 f9b6a8d63f3437e0dca35c9704a9033c 385adc52a567cad80fb2f95fb8c393bc 4987860c21de5849bcebfeb0472cfd03

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No