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Parallels Desktop subscription: The product license has expired

APPLIES TO:
  • Parallels Desktop 12 for Mac
  • Parallels Desktop for Mac Pro Edition

Symptoms

When I start Parallels Desktop for Mac activated with a subscription license, I get the error message:

The product license has expired.

To continue using Parallels Desktop, you need to purchase a license renewal. If you have already done so, click Check License.

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Cause

The license expired.

Resolution

Follow the steps below to renew the license:

  1. Go to the Subscriptions and Licenses page in My Account:

    https://license.parallels.com/#/subscriptions/list/

  2. Click on the subscription you need to renew.

  3. Click on Renew online.

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  4. Proceed with the purchase.

  5. Restart Parallels Desktop. If the error pops up again, click on Check License.

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Search words:

Parallels Desktop subscription expired

renew the license

renew online

renew Parallels Desktop

The product license has expired




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