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How to create a Problem Report ID for Parallels Transporter Agent

APPLIES TO:
  • Parallels Desktop 10 for Mac Home Edition
  • Parallels Desktop 9 for Mac Standard Edition
  • Parallels Desktop 8 for Mac Standard Edition

INFORMATION

Problem Report ID's are used by Parallels Engineering and Support Teams during troubleshooting of reported issues. Generating a Parallels Desktop Problem Report ID is not considered as request to Parallels Support and does not create a ticket for a Parallels Support Team member. If you need to open a customer service request, please visit: http://www.parallels.com/support/home/ to open a support ticket.

Problem Reports do not include any personal or confidential data. For more information, refer to this article: 114025 What information is included in a Problem Report?

Please perform the following actions:

  1. Launch Parallels Transporter Agent.
  2. Reproduce migration failure.

    NOTE: It is very important to generate a Problem Report ID as soon as the issue appears.

  3. Right-click on Parallels Transporter Agent upper window border

    Your text to link here...

  4. Choose 'Report a problem...'. Wait for the Problem Report window to open.

    Your text to link here...

  5. The Problem Report window will appear.

    A. Enter a short problem description.

    B. Enter your contact information (name and email address).

    C. Click Send Report.

    Your text to link here...

  6. Wait for the problem report to be uploaded to our server.

    Your text to link here...

  7. The Problem Report ID will appear.

    Your text to link here...

Remember/save the Problem Report ID displayed in the Terminal window after the command's completion, as it may be required by Technical Support.




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