Problem Report ID's are used by Parallels Engineering and Support Teams during troubleshooting of reported issues. Generating a Parallels Desktop Problem Report ID is not considered as request to Parallels Support and does not create a ticket for a Parallels Support Team member. If you need to open a customer service request, please visit: http://www.parallels.com/support/home/ to open a support ticket.
Problem Reports do not include any personal or confidential data. For more information, refer to this article: 114025 What information is included in a Problem Report?
Please perform the following actions:
- Launch Parallels Transporter Agent.
Reproduce migration failure.
NOTE: It is very important to generate a Problem Report ID as soon as the issue appears.
Right-click on Parallels Transporter Agent upper window border
Choose 'Report a problem...'. Wait for the Problem Report window to open.
The Problem Report window will appear.
A. Enter a short problem description.
B. Enter your contact information (name and email address).
C. Click Send Report.
Wait for the problem report to be uploaded to our server.
The Problem Report ID will appear.
Remember/save the Problem Report ID displayed in the Terminal window after the command's completion, as it may be required by Technical Support.