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What information is included to Problem Report?

APPLIES TO:
  • Parallels Desktop 10 for Mac Home Edition
  • Parallels Desktop 9 for Mac Standard Edition
  • Parallels Desktop 8 for Mac Standard Edition

What is a Problem Report and why I should send it?

Parallels Desktop may stop working occasionally and you will be offered to submit a Problem Report to send it to Parallels for analysis. Also if you contact Parallels Technical Support you might need to send a Problem Report for investigating the issue you have reported.

What information will be included to the Problem Report I send to Parallels?

After you clicked on Help > Report a Problem and the report was generated, you may click on See Details before sending it out:

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On the left pane you will see the list of logs included to your Problem Report. You can send the whole report or some of its parts. Parallels Desktop collects only technical information required for investigation, but you still may uncheck the items you do not want to send:

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All Parallels Problem Reports are stored on your Macintosh HD. Click on Show in Finder to see the Problem Report in Finder.

Note: screen shots of your Mac and the active virtual machine (at the time when you clicked Report a Problem) are included to the Problem Report by default. They will not be used for any other purpose than the issue investigation.




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