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Virtual Machine crashes with BSOD 0x10e on startup

APPLIES TO:
  • Parallels Desktop 9 for Mac
  • Parallels Desktop 8 for Mac

Symptoms

After installing Parallels Tools in the Virtual Machine it crashes with STOP (BSOD) code 0x0000010E

Error message:

    "The video memory manager has encountered an unexpected fatal error."

Your Virtual machine was migrated from a physical computer.

Resolution

  1. Start Windows Virtual machine in Safe Mode

    • You will get to Advanced Boot Options menu, choose "Safe Mode" and press Return

  2. After Windows is booted up in Safe Mode go to Device manager, locate DisplayLink drivers and uninstall them:

    • Go to Start, in the search box type devmgmt.msc and hit Enter (return).
    • Extend Display adapters right-click Displaylink adapter > Uninstall.
  3. Start Windows installer and remove DisplayLink software:

    • Open Command Prompt: Start -> type 'cmd', right-click it -> Run as Admisinistrator.
    • In the Command Prompt execute:

      REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"
      
      net start msiserver
      
  4. Start -> Control Panel -> Programs and Features, locate and remove 'DisplayLink' software and click Uninstall.

  5. Restart your Virtual machine

  6. Go to your Virtual Machines Configuration and uncheck "Select Boot device on startup" checkbox

  7. If you still get blue screen starting virtual machine, in virtual Machine configuration Hardware->Hard Disk1->change location to IDE 0:0

Cause

DisplayLink drivers conflict with Parallels video driver

Search words:

DisplayLink

virtual machine crashes

BSOD

10e

PD Pro Edition

PD




1e5db16426987d561060acdf56d947b4 790d27220dd34433ff172f45c18cfb98 33c4522b6fa9ca8e050f19b889fb58f1 48e7cf384e3b46432e32e6040476f122

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