Cause

What is the Parallels Desktop Support Code or what is Parallels Workstation, Parallels Workstation Extreme Support Code?  Why do I need it?  Where can I find it?  How should I use it?

Resolution

Parallels Desktop/Parallels Workstation (Extreme) Support code is the 10-digit number divided into 5-character blocks: xxxxx-xxxxx.

You will need your Parallels Desktop/Parallels Workstation (Extreme) Support code to submit a request to our Technical Support Team via email, phone or online chat.  Please check How to contact Support Team KB article

How to find your Support Code:


1.If you have already registered the key launch Parallels Desktop/Parallels Workstation (Extreme) application > Help > Request Support




2. If you have already registered your activation key, your Support Code is available under your account after you login:





3. Your Support Code is also available under "My Support Options" tab:

If you have not registered your key yet, please register your key.


If your support package has expired you may purchase a support incident.

Parallels Tech Support will follow up with you directly shortly after your order for Support Incident has been completed.
 

The Parallels Desktop Support code or Parallels Workstation (Extreme) Support Code will be requested to create a ticket to the Technical Support Team for phone, email or online chat support.