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"Unable to load the Parallels driver" error message appears

APPLIES TO:
  • Parallels Desktop for Mac Standard Edition

Symptoms

When I start a virtual machine I get the following error:

    Unable to load the Parallels Driver

Cause

  • Parallels Desktop kernel extensions were not allowed in macOS System Preferences
  • macOS permissions issue
  • Mac is running in Safe mode

Resolution

On macOS 10.13 High Sierra

Open System Preferences > Security & Privacy > General > click Allow next to the corresponding message:

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On macOS 10.12 Sierra and earlier

  1. Restart your Mac.

  2. Make sure the version of Parallels Desktop installed on your Mac is compatible with the version of OS X you are running. If it is not compatible, upgrade to the latest version of Parallels Desktop.

  3. Update Parallels Desktop to the latest build. In Mac menu click on Parallels Desktop > Check for Updates... Then download and install the update if one is available.

    If the problem persists, proceed to the next step.

  4. Uninstall Parallels Desktop using the applicable instructions for your version:

    Once Parallels Desktop is uninstalled, reboot your Mac and install Parallels Desktop again.

  5. Make sure VT-x virtualization technology is enabled on your Mac: http://support.apple.com/kb/TS2744

  6. If your Mac is running in a Safe Mode, do the following:

    • Open Finder > Applications > Utilities > Terminal application.
    • Paste the following command into Terminal and press Return/Enter:

      sudo nvram boot-args=""
      
    • Enter your Mac user account password when prompted, then press Return/Enter.

      NOTE: You will not see password characters as you type. It is normal Terminal behavior. Just type the password in and press Return/Enter.

    • Restart your Mac, and start your virtual machine.

For additional information please refer to support.apple.com/kb/HT1455




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