Symptoms

Parallels Access cannot login to Windows computer with error Connection failed. Failed to connect to the remote computer

Cause

• User must change a password at next logon flag is set for Windows user created via New User from Computer Management or via Active Directory.

• Ask for my Windows user name and password as well option is enabled in Parallels Access Agent in Windows ( Parallels Access Agent Preferences -> Advanced).

Workaround

1. On your Windows PC click on Parallels Access Agent icon in Windows tray on the taskbar.
2. Click on Preferences and then Advanced.
3. Uncheck Ask for my Windows user name and password as well.

Alternative resolution

Login to your Windows user account from your PC and set new password to the user, then try to connect from the mobile device again.

Related articles

• Parallels Access Web Console asks for Windows user account password when there is none