Change password feature does not work due to misconfigured domain FQDN

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Symptoms

Users are unable to change their password.

In awingu-api.service.log , a similar entry can be seen:


2024-01-26 12:14:34.209998+00:00 TR-FARO awingu-api.service[/opt/awingu/awingu-core/virtualenv/bin/gunicorn:3838707]: kinit error (ignored): kinit: Realm not local to KDC while getting initial credentials

Cause

A misconfiguration of the "domain FQDN" setting.

Resolution

  1. Navigate to System Settings > Global > Domains.
  2. Select the applicable domain.
  3. Validate if "domain FQDN" contains the FQDN of the Microsoft Windows domain.

 

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