Get Support with Parallels Desktop for Chrome OS Enterprise and Education Edition

As an enterprise customer, you get premium support from Parallels. A Parallels business account is required before you can contact the Parallels support team. The account is created for you automatically when you redeem your Parallels Desktop licenses for the first time. Read this article to learn how to join the account and how to contact Parallels support.

Note: The instructions below are for Parallels Desktop for Chrome OS Enterprise and Education Edition administrators only. If you are not an administrator, please contact your administrator to get support with Parallels Desktop for Chrome OS Enterprise and Education Edition.

When you redeem your licenses, an email is sent to your email address inviting you to join your new Parallels account. Read the instructions in the email and then do the following:

Note: If you are not getting the email, check the Troubleshooting section below

1. Click the Join Business Account button. You will be taken to the Parallels My Account page.
2. Enter your email address, first and last names, and a password. This should be a unique password, not the password you use in the Google Admin console.
3. Click Join Account.
4. Follow the onscreen instructions and sign in to your new account.
5. Once signed in, click Dashboard in the menu at the top. The page opens, displaying your registered Parallels products.
6. To open the Support page, click Support inside the Parallels Desktop for Chrome OS Enterprise and Education Edition product card.
7. On the Support page, click a category that best suits your inquiry. To see popular topics, expand a subcategory and click on a link to a topic. To search for a solution for an issue, type the issue description in the box at the top of the page.

If you haven't found a solution for your issue, you can request support as follows:

1. On the support category page, type a short issue description and click Request Support. Note that you need to type a description, or the Request Support button will not take you to the next step.
2. Select a support method (email, phone, etc.) and follow the onscreen instructions.

When contacting Parallels Support by email, phone, or Skype, you'll need a ticket ID, which is displayed on the screen when you select one of these support options. You can place a call immediately or you can click Book a Call to book it for another time. You can also see a ticket ID by clicking Support on a page header and then clicking the My Tickets link in the upper right.

Note: Parallels Desktop support is only provided in English.

Troubleshooting Support Portal Access

If you are a Parallels Desktop for Chrome OS Enterprise and Education Edition administrator and cannot access Support Portal, verify that the following requirements are met:

• You have Parallels Desktop for Chrome OS Enterprise and Education Edition license redeemed in Google Admin console. Visit KB 125113.
   
• The email address you are using to access Support Portal is set as an administrator for Parallels Desktop for Chrome OS Enterprise and Education Edition in Google Admin console.
  1. In the Google Admin console, navigate to Devices > Chrome devices.
  2. In the drop-down menu at the top, select Apps & extensions.
  3. Select the App Licensing tab.
  4. Click on the Parallels Desktop for ChromeOS Enterprise and Education Edition app in the list.
  5. A pane opens on the right side. Click the "person" icon ("Manage contact info").
     
     
      
  6. Change the email address if required and click Save.
      
• You accepted the invitation to Parallels Business Account (search for emails from noreply@parallels.com in your mailbox or visit https://my.parallels.com/profile/business_invitations) and you are using the email address specified in the Google Admin console.