Parallels Access cannot login to Windows computer

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Symptoms

Parallels Access cannot login to Windows computer with error Connection failed. Failed to connect to the remote computer

Cause

Workaround

  1. On your Windows PC click on Parallels Access Agent icon in Windows tray on the taskbar.
  2. Click on Preferences and then Advanced.
  3. Uncheck Ask for my Windows user name and password as well.

Alternative resolution

Login to your Windows user account from your PC and set new password to the user, then try to connect from the mobile device again.

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