If you already have an open ticket with Parallels Support and they requested technical data to be sent to Parallels or/and Google, follow the instructions below. If you don't have a ticket yet, please create it in Parallels My Account.
Important note: Sending technical data alone is not considered a support request.
Note: When sending data to the Parallels Support Team, we strongly advise you to send Google feedback along with a technical report as described below. For the cases when a virtual machine doesn't start, send Google feedback.
Send technical data to Parallels
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Reproduce the issue.
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In the Windows image window, click the three vertical dots (ellipsis) menu in the upper right and choose Troubleshooting > Send Technical Data.
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Wait for the data to be generated.
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In the Technical Data Report dialog, type a description of the problem that you are experiencing.
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To preview the report, click the See Details button. This opens a dialog where you can browse the report categories and see the data that was included in the report.
- When done, click Send Report.
Send Google feedback
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Reproduce the issue.
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Press Alt + Shift + i.
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Wait for the data to be generated.
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In the Send feedback to Google dialog, type a description of the problem that you are experiencing and add a #parallels tag.
Note: If you already have an open ticket with Parallels Support, add its ID next to the tag. -
Check Include this screenshot and titles of open tabs and Send system and app information, and metrics options.
- When done, click Send.
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