Customers who purchased and registered a copy of Parallels Desktop 20 for Mac from the Parallels Online Store or an authorized reseller on or after July 26, 2025, through September 25, 2025, are eligible for an upgrade to the next version of Parallels Desktop for Mac at no charge, subject to certain conditions.
The conditions covering eligibility for an upgrade include:
- Upgrade to Parallels Desktop 26 at no additional cost if you purchased and registered Parallels Desktop 20 for Mac between July 26, 2025, and September 25, 2025.
- Must be a qualifying product (see below).
- Must be purchased from an authorized retailer (see below).
Note: If you have a subscription for Parallels Desktop for Mac, Parallels Desktop for Mac Pro Edition, or Parallels Desktop for Mac Business Edition, you can upgrade to the latest version with the license you own. Download and install Parallels Desktop 26 and use your subscription license for activation. A subscription enables you to upgrade to the latest version at no additional charge for as long as your subscription is valid.
1. The following Parallels Desktop 20 for Mac products qualify for the Tech Guarantee:
- Parallels Desktop 20 for Mac Full Version
- Parallels Desktop 20 for Mac Upgrade
- Parallels Desktop 20 for Mac Student License
- Parallels Desktop 20 for Mac Original Equipment Manufacturer (OEM) Version when purchased together with hardware or other approved software products
Product must be registered on or after July 26, 2025, and before or on September 25, 2025.
2. How do I receive my upgrade key?
For eligible customers who purchased and registered their product between July 26, 2025, and September 25, 2025, upgrade keys will automatically be added to your Parallels My Account. You will receive an automatic upgrade notification via email.
You should receive your upgrade key within 7 days after the new version of Parallels Desktop for Mac becomes available. The upgrade key will be sent to the email used to register your Parallels Desktop 20 for Mac license.
If you have not yet registered your copy of Parallels Desktop 20 for Mac, please register your key now to enable the system to create the Upgrade key for you.
3. The following Parallels Desktop for Mac products do not qualify for the Tech Guarantee:
- Trial versions of Parallels Desktop for Mac
- Licenses sold under the Volume License Program, Parallels Desktop for Mac Standard Edition subscription licenses, Parallels Desktop for Mac Pro Edition licenses, and Parallels Desktop for Mac Business Edition licenses
- Not-for-resale (NFR) versions
- OEM versions that are purchased unlawfully without hardware or qualifying software
- Parallels Desktop for Mac versions purchased and registered before July 26, 2025 or after September 25, 2025
4. Non-authorized retailers and resellers include, but are not limited to:
- Products purchased on eBay, Amazon Marketplace, and sources that are not Parallels authorized resellers. For more information, please visit www.parallels.com/about/legal/reseller.
Please follow the steps above before contacting Parallels Customer Support. Key(s) will be automatically sent to your email address, so check your spam/junk folder. Please allow up to seven business days for your key to be delivered.
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