Before installing Parallels Browser Isolation, please ensure the known issues below are not critical for your environment.
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Parallels Browser Isolation Known Issues:
| Build number | Affected component | Description | Resolution/Workaround |
|---|---|---|---|
| GA | Browser Compatability |
Currently our Browser Isolation technology is optimized to render well with Chrome and Edge. Safari, Opera, Firefox, and other browsers will be supported in upcoming releases. |
Workaround: Please use Chrome or Edge until other browsers are supported. Resolution: Engineering is currently working on a solution for this issue, which is expected to be resolved in the upcoming updates. |
| GA |
Secure Browser |
When a user tries to download a PDF file forbidden by a policy, the file is still downloaded. | Resolution: Engineering is currently working on a solution for this issue, which is expected to be resolved in the upcoming updates. |
| 20240724 (v1.5.0) | IdP configuration tests for Google and Auth0 |
When an owner clicks the Test Configuration button in the Owner Portal for the fist time, they are prompted to enter their IdP credentials. These credentials will be used every time the owner clicks the Test Configuration button, even if other settings are changed. Note that this issue does not affect the results of IdP tests. |
Resolution: No changes are required in Parallels Browser Isolation. However, if the owner wants to use different credentials for a test, they can configure IdP session timeouts, clear browser cookies, or manually disconnect their existing session in the IdP. |
| 20240724 (v1.5.0) | Printing redirection | Printing a page via the native browser menu is not working. |
Resolution: To print a page, use the Command+P or Ctrl+P keyboard shortcut. |
| 20240724 (v1.5.0) | IdP configuration test fails on domain names | When an owner provides an incorrect domain name and clicks the Test Configuration button, the test passes. |
Resolution: Engineering is currently working on a solution for this issue, which is expected to be resolved in the next release. |
| 20240627 (v1.4.0) | Policies | When a policy is assigned a single user or group, and this user or group is deleted via the User Management category, all policies become unavailable. |
Resolution: Please do not delete the last user or group assigned to a policy. |
Should you have any questions, please get in touch with Parallels Support: https://my.parallels.com/support/pbi
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