Parallels System Status Page

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Check the description of the Parallels System components to understand how they affect the Parallels products and services you are using. Contact Parallels Support if you are experiencing an issue not listed on the Parallels System Status page.

 

Parallels Access Services

Parallels Access Infrastructure Management

Represents managing services in the Parallels Access ecosystem which handle authentication and establishing secure sessions between the Parallels Access client apps (mobile apps, web consoles) and desktop agents installed on remote computers; manages Parallels Access broker servers and connections between Parallels Access client apps and remote computers established via Parallels Access brokers.

Parallels Access Web Console

This web application enables access to remote computers from web browsers and requires authentication via Parallels My Account.

Parallels DaaS Services Parallels DaaS Admin Portal The Parallels DaaS Admin Portal is a centralized management console designed for IT administrators. It streamlines the management of virtual desktop environments, facilitating tasks like golden image management, application updates, and user access controls. The portal includes features for monitoring usage, helping maintain optimal operation and security across the organization's virtual desktop infrastructure.
Parallels DaaS User Portal The Parallels DaaS User Portal provides a secure and straightforward solution for end-users to access their data and applications. It's accessible from any PC, Mac, or tablet via a standard web browser, enabling remote work from any location ensuring a consistent user experience across different devices. Designed for ease of use, it requires minimal setup and maintenance from the user's perspective.
Parallels DaaS Product Backend Product-specific backend service in the Parallels cloud ecosystem, responsible for product activation, license verification, regular license validation, keeping record of activated DaaS objects, collecting the license utilization stats from DaaS, and aggregating data for SPLA billing.

Parallels Desktop Services

Parallels Desktop Product Backend

Product-specific backend service in the Parallels cloud ecosystem, responsible for communication with Parallels Desktop apps in such scenarios as product activation, license verification, regular license validation, managing and delivering product configuration profiles, or keeping record of computers where Parallels Desktop is installed.

Parallels Downloads 

Parallels Product Downloads

One of the common services in the Parallels cloud ecosystem, responsible for managing downloadable product resources such as product installations files, docs, and accompanying materials.

Parallels My Account Services

Account Registration and Authentication Service

Represents Parallels My Account web portal (https://my.parallels.com ). Enables registration and authentication in your Parallels account from web browsers. Access to My Account web portal is required for managing your Parallels product licenses, contacting with Parallels Support, and communicating on the Parallels User Forums.

Parallels Account Management

One of the common services in the Parallels cloud ecosystem that enables managing individual user accounts and business accounts. It handles account registration and authentication from Parallels products and services, including Single Sign-On via third-party Identity Providers (if configured).

Parallels Online Store

Parallels Online Store Shopping Cart

Parallels Online Store's Shopping Cart (https://buy.parallels.com ) allows you to buy subscriptions and licenses for various Parallels products and services.

Parallels Product Licensing

Parallels Product Licensing Service

One of the common services in the Parallels cloud ecosystem, responsible for managing Parallels product licenses and subscriptions, license key registration, and product activation via My Account web portal and in the products. Handles regular license validation from the activated products, and downloading license files (for the products where this is applicable, e.g., PSW (formerly Awingu). Some operations with licenses require login to the Parallels My Account web portal.

Parallels RAS Services

Parallels RAS Product Backend

Product-specific backend service in the Parallels cloud ecosystem, responsible for communication with RAS farms in scenarios of the product activation, license verification, regular license validation, keeping record of activated RAS farms, collecting the license utilization stats from the farms, and aggregating data for SPLA billing.

Parallels Reporting

Incoming Reports Processing

One of the common services in the Parallels cloud ecosystem, responsible for processing incoming problem/technical reports sent by the users. Technical reports allow Parallels developers to fix issues and improve our products and services.

Parallels Secure Workspace (formerly Awingu) Services

PSW Product Backend

Product-specific backend service in the Parallels cloud ecosystem, responsible for communication with PSW environments in scenarios of license verification and product updates/upgrades.

PSW Product Repository

Product-specific service, responsible for the distribution of product installation files.

Parallels Support Services

Parallels Support Portal Backend

Represents the Support System; enables communication with the Support System from Parallels My Account (e.g., submitting and managing support tickets).

Parallels Toolbox Services

Parallels Toolbox Product Backend

Product-specific backend service in the Parallels cloud ecosystem, responsible for communication with Parallels Toolbox apps when performing product activation, license verification, regular license validation, or keeping record of computers where Parallels Toolbox is installed.

Parallels User Forums

Parallels Forums Portal

Parallels community discussion forums  (https://forum.parallels.com ).

Parallels.com

Parallels.com Main Portal

Main Parallels web site (https://www.parallels.com) brings information about the company, diverse Parallels products and services, legal documents, and more.

 

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