Quick Assist doesn't work when connecting to a remote desktop in Windows 11 on a Mac computer with Apple M-Series chip

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This KB article provides the results of our tests in regards to the issue with Quick Assist not functioning properly inside a Windows 11 virtual machine on a Mac with M-Series chip when trying to connect to a remote desktop or when trying to connect from a remote desktop to a virtual machine powered with Parallels Desktop on a Mac with M-Series chip.

Based on the results of our tests, the same behaviour is reproduced upon trying to perform the same steps on a physical ARM-based computer.

Report the issue

Since the issue isn't related to Parallels Desktop, we advise you to vote for the fix on Feedback Hub by following the link https://aka.ms/AAjtv8g.

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