Resolution

Note: for the support team, troubleshooting the Microsoft environment is out of the scope. However, this article provides some hints.

To troubleshoot issues in a Microsoft Remote Desktop Services environment, it can take quite some effort to find all relevant logs in the Windows Event Viewer on different servers.

There is however a PowerShell script available that makes it possible to get historical logs or live logs from multiple servers at once in a single view. Those entries can be viewed in the PowerShell console/terminal, or exported to .csv files.

The script is very generic. But it does contain a parameter that will make sure the output only contains entries from relevant RDS services such as RD Connection Broker, RD Web Access, RD Gateway and RD Session Host Servers.

Download:

• Stable version:
  PowerShell Gallery | event-log-manager 1.1 
• Mind that this script is maintained on GitHub. At the moment of writing, the GitHub version is more recent and contains minor fixes:
  powershellScripts/event-log-manager.ps1 at master · jagilber/powershellScripts · GitHub 

Some examples:

Live output of event logs on multiple machines for Remote Desktop Services:
.\event-log-manager.ps1 -listen -rds -machines rdsh01,rdsh02,rdcb01 

Query the last 10 minutes:
.\event-log-manager.ps1 -rds -minutes 10 -Machines rdcb01

Enable ‘debug and analytic’ event logs for 'rds' event logs:
.\event-log-manager.ps1 –enableDebugLogs -rds -machines rdcb01

Disable ‘debug and analytic’ event logs for 'rds' event logs:
.\event-log-manager.ps1 –disableDebugLogs -rds -machines rdcb01