Troubleshooting network connectivity / lag / bad performance

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Awingu is slow or unresponsive. Connections are dropped.


Poor network connectivity or performance can be caused by a number of factors.

Try to pinpoint the main cause first by answering these two questions:

  1. Are all the users affected in the same manner, or just a subset?
  2. Do the same performance issues occur when accessing the Awingu appliance strictly from the internal network to the Awingu appliance (preferably bypassing the organization's firewall, load balancer, ...)?
    This way, any internal network components/configurations could already be ruled out or turn out to be causing the issues. 


Below is a checklist of important factors.

Organizational factors (these would impact all users):

End-user factors (these would impact a specific user or a small subset of users):


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