Troubleshooting network connectivity / lag / bad performance

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The Workspace is slow or unresponsive. Connections are dropped.


Poor network connectivity or performance can be caused by a number of factors.

Try to pinpoint the main cause first by answering these two questions:

  1. Are all the users affected in the same way, or are only a subset of users affected?
  2. Do the same performance issues occur when accessing the appliance strictly from the internal network to the appliance (preferably bypassing the organization's firewall, load balancer, ...)?
    This way, any internal network components/configurations could already be ruled out or turn out to be causing the issues. 


Below is a checklist of important factors.

Organizational factors (these would impact all users):

End-user factors (these would impact a specific user or a small subset of users):


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