Despite renewing an SSL certificate (manually or automatically), the wrong certificate is being used for the Awingu workspace.
This may be caused by a misconfiguration of Awingu, a firewall, external load balancer or reverse proxy in front of Awingu is serving the wrong certificate instead.
Try the steps in this order. After each step, validate if the desired certificate is shown when navigating to Awingu.
- In case an old certificate is still shown: check if it is present in System Settings > Global > Certificates. Make sure there's a suitable newer certificate in the list as well. Simply remove the old certificate.
- Verify if the correct certificate is shown when navigating to the fully qualified domain name (FQDN) with the internal IP from within the same network. For example, in Microsoft Windows, add the internal IP address and hostname to C:\windows\system32\drivers\etc\hosts (as an elevated user). Then (re)start the Internet browser and navigate to https://<your_awingu_environment>
- Verify the configuration of a third-party network component (firewall, load balancer, reverse proxy, ....).
- If this is not working: contact support.
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