Awingu is using the wrong SSL certificate

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Symptoms

Despite renewing an SSL certificate (manually or automatically), the wrong certificate is being used for the Awingu workspace.

Cause

This may be caused by a misconfiguration of a firewall, external load balancer or reverse proxy in front of Awingu is serving the wrong certificate instead.

Resolution

First verify if you see the correct certificate when you navigate to the fully qualified domain name (FQDN) with the internal IP from within the same network.

For example, in Microsoft Windows, add the internal IP address and hostname to C:\windows\system32\drivers\etc\hosts (as an elevated user). Then (re)start the Internet browser and navigate to https://<your_awingu_environment>

If this is working: please verify configuration of a third-party network component (firewall, load balancer, reverse proxy, ....).

If this is not working: contact support.

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