Symptoms

Some key combinations can not be entered in the Remote Desktop Session.

Cause

When entering a shortcut key on your keyboard, it is always picked up in this order:

1. By the operating system (OS).
2. By the browser.
3. By Awingu.

If the OS or the browser are aware of the shortcut, they will not pass it down any further.
This is why some shortcuts get picked up before they reach the Awingu input.
 

Resolution

First try Google Chrome's "application mode": Using Awingu in Google Chrome's "Application mode" on Microsoft Windows .

In addition, Awingu has "On-screen keyboard shortcut buttons".

1. Go to Awingu System Settings > Manage > Applications. Click the Shortcut Keys button next to the application name.
2. On this page, click [Add].
3. Type the name of the button (this name will appear to Awingu users when they are using this application) and enter the key combination.
   Here is a list of possible key combinations:
   Name: the text shown on the keyboard button, e.g. Save, Refresh, Next page
   Key Combination: text representing the key combination in one of following formats:
   • Modifier + key
   • Modifier + modifier + key
   • Modifier + modifier + modifier + key
4. Click [Add] again to confirm.

This will only apply to new sessions.

To display the configured shortcut buttons after starting the application session, the user can either open the polygon or right-click the application name in the Awingu navigation pane, and click the keyboard shortcuts icon. As soon as the user clicks the shortcut button, the key combination will be sent to the Remote Desktop Services (RDS) session.

Mind that if a user starts two different applications where session merge is enabled, only the shortcut buttons defined for the first launched application will be available.

Possible modifiers:

• ctrl
• shift
• alt
• altgr
• windows
• context

Possible keys:

• f1 - f12
• a - z
• 0 - 9
• space
• pageup, pagedown
• end, home
• left, up, right, down
• printscreen
• insert
• delete
• esc
• backspace
• tab
• enter